Questions and Answers
Q: How hot does the pad get?
Q: Does that pad have a thermostat?
Q: Can I cover it with a thick cushion or quilt?
A: The units do not have an internal thermostat. This is because the primary application for these units is for outdoor kennels, catteries and rescue centres where the units are used in undercover spaces in all weathers. When the units are used in this environment a failure of a thermostat could turn the unit off in cold weather with potential serious consequences for the animal.
The temperature the units reach depends largely on the ambient temperature they are used in and the amount of insulation placed on top of them. The higher the ambient and the thicker the insulation the hotter the plates will get.
When used correctly the temperature on the hottest part of the plate will typically reach approx 20deg C above the ambient.
The correct use for the heat pads is in a cool environment, with a thin covering of material over the top (ideally our cosi cover). This acts to spread the warmth evenly across the plate and make the pet more comfortable. Used in this way the surface of the heat pad cover will be comfortably warm, close to body temperature.
Q: The pad is not getting very warm. Is it working properly?
A: The pad should be used with a thin covering of material, and works with the weight of a cat or dog on the pad. To check it is working properly, place a thin layer of material over the pad: ideally our cosicover or a tea towel, then put a yellow pages on top to mimic the weight of an animal. Leave this for 20 mins or so and then you should find that the temperature on top of the cover is quite warm.
Q: What is the power consumption and can the pad be left on all the time
A: The power consumption is less than 10watts and left on all the time will cost approx 30 pence per month in electricity costs.
Q: Does it matter if the pad gets wet?
A: The heat pad can deal with the type of wetness caused by the occasional accident or whelping. The pad should not be fully immersed in water
Q: How is it sent out?
A: Single pad orders are sent out using Royal Mail and a signature is not required as they are delivered by the post man. Larger orders for 3 or more pads are sent by courier.
Q: How long is the cable?
A: 1.3m long
Q: Can you make the cable longer?
A: The max length we can make the flexiguard cable is 1.8m long. We charge a premium of £5.00 per unit for this and there is a min order quantity of 5.
Q: How chewproof is the flexiguard model?
A: The pad is made from aluminium alloy and the cable is covered in a galvanised steel flexible conduit rivetted to the pad. It is therefore chew proof
Q: I would like to return an item - what do I need to do?
A: Please contact us either by email at petnapltd@yahoo.co.uk or by phoning 01273 588511 to obtain a RMN (returns material number) - we will need to know the reason you are returning the item and your original order number to process any refunds.
If you have any other questions, please contact the office on 01273 588511 or email us on petnapltd@yahoo.co.uk |
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