Quick despatch & delivery

Returns

All of our products come with a 7 day no quibble, no questions asked returns policy. Please contact us on 01256 855120 to obtain a RMN (returns material number) we will require to know the reason for the return but this is simply so we can note it on our system against your order.
Then simply return your item(s) in its original packaging and in perfect condition and we will refund you the cost of the product(s). Unused/unwanted goods must be returned within the 7 day "cooling off" period to qualify for a refund.

Some products as indicated in the product description in "RED" carry a restocking charge as quoted.

Please note you have a duty of care to ensure that the item is returned to us in resalable condition. When goods are returned to us for reasons other than faults or warranty claims we will refund the cost of the product(s) but not the cost of the original shipping.

NOTE: (ORDERS RETURNED FROM INTERNATIONAL COUNTRIES FOR ANY REASON OTHER THAN RECEIVED DAMAGED WILL NOT HAVE THE INITIAL POSTAGE OR RETURN POSTAGE REIMBURSED)

When returning goods you must take reasonable care to ensure they do not receive damage in the meantime or in transit. You must ensure that the goods are packaged well to avoid damage to the product on its return, as items received damaged may not be fully refunded, if an item has arrived damaged and you wish to return it you must inform us before returning it.. Please ensure that any items returned to us has adequate insurance cover taken, if an item is received by us damaged due to the performance of your chosen couriers you will be required to claim on their insurance. We will notify you of this upon receipt of your item.

Returning a faulty/damaged in transit item:
If you wish to return a product which is faulty or has been damaged during transit to you, please contact us on 01256 855120 (Mon-Fri 9.00am-4.00pm) or email us at sales@petnap.co.uk in the first instance so that we can determine how best to proceed.

Please note - For Health and Hygiene reasons we cannot accept the return of Cosi-Covers/heated beds for a refund if they have been used and contain traces of pet hair unless they are faulty.
Items that are listed under our Ultrasound scanners section of this website are none refundable, if the item is faulty it will be fixed and returned, if within the warranty period.

We are unable to accept returns without your original order number or proof of purchase and a RMN.
This does not affect your statutory rights.