 | Terms And Conditions |  |
About Us Petnap are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Petnap ltd
8 Vernon Avenue
Peacehaven
East Sussex
BN10 8PL
Tel 01273 588511
Email: petnapltd@yahoo.co.uk
Petnap Environmental Policy:
We are committed to reducing our carbon footprint and our manufacutring waste. Where possible we will re-use cardboard boxes etc to package orders of multiple items. Individual items are packaged in custom boxes. Our products are designed to use very little energy which also helps reduce your carbon footprint.
Waste Electrical and Electronic Equipment Policy Statement
The Waste Electrical and Electronic Equipment Regulations (WEEE), EU Directive 2002/96/EC, were adopted into UK law on 2nd January 2007 with full implementation from 1st July 2007. These regulations require that electrical and electronic equipment, when being disposed of at the end of its useful life in an EU Member State, must be recycled and/or disposed of in accordance with the EU directive as it is applied in local laws of that State. These regulations go further by making the manufacturer or importer (the producer) of the goods responsible for their disposal/recycling in the correct manner.
Petnap Ltd recognises and accepts its obligations and has taken the following steps to ensure compliance:
Labelling:
Liable products manufactured by Petnap Ltd in compliance with UK Statutory Instrument 2006 No. 3289 (the UK law) feature the approved crossed out wheeled bin symbol clearly marked on the item. Additionally printed information is provided in the instruction manual, or an accompanying slip.
Product Design:
Petnap Ltd recognises the benefit to the environment of this legislation and is designing products to allow more recycling and less adverse environmental impact.
Registration:
Petnap Ltd is registered as a producer with the UK Environment Agency.
Registration number: WEE/BE0523WU
Disposal Service:
Petnap Ltd will accept return of their items for disposal under the scheme rules. Items no longer in use should be returned to Petnap Ltd, 8 Vernon Avenue, Peacehaven, BN10 8PL for safe disposal/recycling. Alternatively consumers may take their unwanted heatpad to their local recycling centre.
Appointed Compliance Contractor:
Econo-Weee Ltd
Scheme approval No: WEE/XP3538PP/SCH
Website: www.econo-weee.com
Telephone: 0845 226 2228
For queries about WEEE please email our support desk at: petnapltd@yahoo.co.uk
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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Maestro, debit cards, Amex, Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling Our shipping charges include the packaging and handling costs |
Delivery Schedule Normal deliveries are sent the following working day. First class recorded post is used for individual items, under £20.00 in value. Parcelforce/courier *(2-3 working days) for larger items.
For small items sent by Royalmail please allow up to 10 days for delivery. If you have not received your product by then please contact us and we will organise a replacement and chase the consignment via royal mail.
IMPORTANT: Couriers/Parcelforce48* are used to deliver any items over £20.00 in value this includes the Whelping Boxes, Puppy Rails and Whelping Mats, Hidden Cat Litter Trays, Whelping Kits - Please inspect the packages BEFORE signing for them. We cannot make a claim against the couriers for damaged goods if you have signed and accepted them as in good condition.
ALL items despatched via courier require a signature - if you are not available to accept delivery you will be carded by the courier - please follow the instructions on the card to re-arrange delivery or collect your item. Alternatively we can deliver to your palce of work
We are unable to provide guaranteed delivery dates for overseas orders.
*(Except Highlands/Islands/Northern Ireland - these areas will require an additional charge for courier delivery
This includes but is not limited to the following postcodes:
AB31-38, AB40-56, HS, IV, KA27-28, KW, PA21-78, PH4-50, ZE, BT, GY, JE, IM, TR21-25, PO 30 UPWARDS) |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges VAT is charged at the prevailing rate |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
Guarantee Full 12 months guarantee on all Petnap & Catac models. This is a RETURN TO BASE warranty. Petnap guarantees the Petnap Pet Bed Heater against any defects that are due to faulty material or workmanship for a 12 month period from the original date of consumer purchase. The vinyl heat pad is covered by a 6 month RTB warranty. PLEASE RETAIN YOUR INVOICE - IT IS YOUR PROOF OF PURCHASE. This is offered over and above your normal consumer statutory rights. This guarantee does not include damage to the product resulting from accident, misuse or normal wear and tear. If the product should become faulty within the guarantee period we will repair it or elect to replace it free of charge. Simply mail the Petnap back to us with your details and proof of purchase.
Please note - For Health and Hygiene reasons we cannot accept the return of Cosi-Covers for refund if they are covered in pet hair unless they are faulty.
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Reaching Us If you need to reach us.
Our Contact details:
Petnap Ltd.
8 Vernon Avenue, Peacehaven, East Sussex, BN10 8PL
Phone: 01273 588511
Email: petnapltd@yahoo.co.uk
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Privacy Policy Petnap Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
Returns Policy All of our products come with a 7 day no quibble, no questions asked returns policy. Please contact us on 01273 588511 to obtain a RMN (returns material number) then return the Petnap in its original packaging and perfect condition and we will refund you the full cost less the cost of your original postage.
We are unable to accept returns without your original order number or proof of purchase and a RMN.
Additionally you will be responsible for returning the goods unused to us at your own cost.
When returning goods you must take reasonable care to ensure the goods are not damaged in the meantime or in transit. You must ensure that the goods are packaged in their original packaging in order to avoid damage to the product on its return as items received damaged may not be fully refunded.
This does not affect your statutory rights. |
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