Quick despatch & delivery

Privacy

Privacy Policy

Software

Petnap's website is secured via HTTPS meaning the information you input onto our website will remain safe and secure.
Customer's data is held on our website software and our accounting package software both of which have restricted access and are password protected. The computer system we use to manage our website and accounting software is also secured by an encrypted hard disk drive meaning it can't be access by people or staff without the adequate permissions, we also run and have installed the latest anti-virus and firewalls to protect the Computer from unauthorised access.

Hardcopies

To comply with HMRC accounting practices we keep a hardcopy of each customers invoice, this is stored in a secure locked room with limited access to it, and these hard copies are only accessed if there is a requirement by HMRC to view them, at which time your personal information contained on these documents will be shared with HMRC, your information is kept for the minimal amount of time that is required to comply with HMRC this is currently 7 years.

Disclosure of Information

Petnap Limited do not disclose customers' information to any other third parties other than those that are required to complete the processing and delivery of your order.

Checkout Requirements

As part of the checkout process you will be required to supply us with details that are required for your order to be processed and fulfilled, this process includes the following elements:

1. The taking of your name and address
This information is applied to your receipt/invoice and the shipping label. The information is not used for any other purpose, the invoice will be kept on file to comply with HMRC accounting requirements and to ensure the fulfilment of any product warranty dates of purchase.

2. The taking of a contact telephone number
This information is used in the unlikely event by ourselves to contact you if there is any sort of issue with the order you have placed, as many customers require their goods as quickly as possible we believe by contacting them via telephone is by far the quickest method to resolve any issues.
Your telephone number is also supplied to the courier and attached as part of the shipping label, they will use this information if they have any difficulties in fulfilling the delivery of your order, and if the telephone number is related to a mobile phone you will also receive delivery text message updates.

3. The taking of a contact email address
This information is used in a very similar way to the telephone information and becomes our primary point of contact to the customer should a telephone number not be supplied. Likewise you will receive updates from the courier regarding your delivery should a mobile telephone number not be supplied, in some case where a mobile telephone and email address have been supplied you could receive updates to both from the courier. When you have placed an order on our website you will receive order confirmations and updates from Petnap Limited's order software.

4. Processing your Payment
We may share your information with credit reference agencies and other companies for use in credit decisions, for fraud prevention and to pursue debtors. This is a quick simultaneous action during the checkout stage.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit www.aboutcookies.org or www.allaboutcookies.org.
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result, if this happens, you may contact us via phone to help you complete your order.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all your personal information, please email or write to us at the following address. Petnap Ltd Unit 46 Folly Farm, Kingsclere Road, Ramsdell, RG26 5GJ.

There's no charge to request this information from us, and we aim to respond to your request by post or email within 7 working days.

You may ask us to correct or remove information you think is inaccurate.

Office and Warehouse Security

Our offices are alarmed and protected by secure door locks and has a 24hr CCTV active, there is further security at our offices that we are unable to disclose.

Marketing

We will send you information about products sold by Petnap Ltd which may be of interest to you by email or by post. We're only permitted to do this if you have consented to receive marketing by email and/or post during the checkout process when placing an order.
Customers prior to 25th May 2018 that were on our old mailing lists will have been notified about remaining on these marketing lists by email requesting to re-subscribe. Any customer that has not re-subscribed will have been removed from our mailing lists.
You have a right at any time to stop us from contacting you for marketing purposes at any time should you have opt-in to these services.
If you no longer wish to be contacted for marketing purposes, please contact us via the contact us form on this website.
All customers that have consented to emails being used for marketing purposes are stored on our ordering system that your original order was placed on.

Data Breach Notifications

If your information is accessed by an unlawful third-party by unforeseen circumstances we will notify all customers of this on the day the event occurs. Customer's should note this would be by email and would be the only time we may contact a customer that has not consented to being contacted by email.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 12 April 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

Our Address: Petnap Ltd Unit 46 Folly Farm, Kingsclere Road, Ramsdell, RG26 5GJ