Quick despatch & delivery


Petnap Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Contact information such as telephone numbers and email addresses are passed on to our selected couriers in order to help with the fulfilment of your delivery, by doing this it enables the couriers to send you delivery updates via text messages and email, on occasions they may also use these details to contact you directly should they need to check a part of the delivery address or to obtain directions to your delivery location.

When an order is received it will be stored on our internal system which is only accessible by Petnap Limited staff, this allows us to assist your with future enquires or placing new orders in the future.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes